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Important Information

Cancellation Policy

Description

At Equilibrium Family House, as a small family-run hotel with limited rooms, maintaining a high occupancy rate is essential to our operations. To accommodate this, we have established the following cancellation policy:

  1. Full Refund:
    • Guests can receive a 100% refund if the cancellation is made at least 30 days before check-in.
    • A full refund is also available within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in.
  2. Partial Refund:
    • For cancellations made between 7 and 30 days before check-in, guests will receive a 50% refund for all nights.
  3. No Refund:
    • If the cancellation is made less than 7 days before check-in, no refund will be provided, and the full booking amount will be charged.

Due to the nature of our business, last-minute cancellations often result in unbooked rooms, which we are rarely able to fill in time. We appreciate your understanding and cooperation in respecting these terms.

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